SHIPPING & RETURNS

Shipping & Delivery

The delivery SLA ranges from 48 hours to 7 days based on different shipping zones. It is also defined for the first attempt for the delivery of parcels. Delivery SLA for different zones is mentioned below- 1.) Shipped via Air Zone A - Within Chennai - 2 days Zone B - Within State - 4 days Zone C - Chennai to Metros - 3 days Zone D - Rest of India - 5 days Zone E - Northeast and J&K - 7 days 2.) Shipped via Surface . Zone A - Within City - 3 days Zone B - Within Tamil Nadu - 3 days Zone C - Metro to Metro - 5 days Zone D - Rest of India - 7 days Zone E - Northeast and J&K - 9 days

Return Policy

There are two kinds of returns an eCommerce store experiences. They are 1-Courier returns 2-Customer returns Reasons for returns: Incorrect Address – If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped. Delivery not claimed – If the product is not delivered due to the reason of non-availability of the recipient at the address provided to us for delivery and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself or your end customer. You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases. In the case of Cash on Delivery (COD) orders, the amount of Rs. 50 charged will be refunded back.. Customer Returns: Product Quality issues: In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Emp-Tee Welt within 7 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 7 days after the estimated delivery date. Rejection by Customer: Since the product is customized to customer requirement, any such return or rejection must be channelled through you. We do not refund for any modification in order for size or colour and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification if you choose to accept or offer exchanges to your end customers. Action on Returned Orders: Orders that are returned due to incorrect addresses or rejected by customers are marked as ‘Returned to origin’ (RTO) under the Manage Returns page in the merchant panel once it is received by Emp-Tee Welt. Emp-Tee Welt would store the returns for a period of 30 days from the date of the order being marked as RTO and the merchant can choose to Reship the order to himself or any other address within this period of 30 days, after which we would donate the order to charity. The merchant will not be allowed to take any action on the returned orders after this period.

Tracking your Order

We will provide you the tracking number and link once the products ships.

Privacy Policy

This privacy policy sets out how Emp-Tee Welt uses and protects any information that you give Emp-Tee Welt when you use this website. Emp-Tee Welt is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Emp-Tee Welt may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st of January, 2020. WHAT WE COLLECT We may collect the following information: Name Contact information including email address and telephone number Postal address Facebook profile information Other information relevant to customer surveys and/or offers WHAT WE DO WITH THE INFORMATION WE GATHER We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided with your permission. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or post. We may use the information to customize the website according to your interests. SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. HOW WE USE COOKIES A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. LINKS TO OTHER WEBSITES Our website may contain links, ads or banners to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. PAYMENT INFORMATION We do not store your credit card or net banking details. GOOGLE AUTHENTICATION Your Google profile information is accessed only at the time of logging in with Google, and this information is used to fill in your basic account information in case you do not already have an account with us. This information can be accessed and changed under the "My Account" section of our website at any time. CONTROLLING YOUR PERSONAL INFORMATION We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. CONTACTING US If there are any questions regarding this privacy policy you may contact us using the information below: Company Name: Emp-Tee Welt Address: 142/21 Jaganatha puram 1st main road velachery, chennai- 600042 Telephone No: +91-8778638081 E-Mail ID: emptwelt@gmail.com